Refund Policy
Last Updated: 20/04/2026
Thank you for shopping with [Your Website Name]. We aim to provide high-quality products and a smooth shopping experience. Please read our Refund Policy carefully.
1. Eligibility for Refund
You may request a refund if:
- The product received is damaged or defective
- Wrong product was delivered
- Product is missing from the order
- Product is not as described on the website
Refund requests must be made within [7/10 days] of delivery.
2. Non-Refundable Items
Refunds will not be provided for:
- Used or worn products
- Products without original packaging or tags
- Items damaged by customer misuse
- Products marked as Final Sale or Non-Returnable
3. Refund Process
- Contact our support team at support@[yourdomain].com.
- Provide Order ID and product images (if damaged/incorrect).
- After verification, refund approval will be processed.
4. Refund Method
Approved refunds will be issued through:
- Original payment method, or
- Store credit / wallet refund (if applicable)
Refund processing time: 5–7 business days after approval.
5. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Processing time may vary depending on banks
If the issue continues, contact us at support@[yourdomain].com.
6. Cancellation Refunds
- Orders cancelled before shipping are eligible for a full refund.
- Once the order is shipped, cancellation may not be possible.
7. Shipping Charges
- Shipping charges are non-refundable unless the return is due to our error (wrong/damaged product).
8. Contact Us
For refund-related queries:
Website: indiacarto.com
Email: support@indiacarto.com
Address: prayagraj